November 16, 2024

Unlocking the path to strategic advantage with AI in ITSM

AI Featured, AI Governance, AI Regulation, News

In this article:

The document discusses the reluctance of IT organizations to fully leverage AI capabilities within IT Service Management (ITSM).
Despite the potential benefits of AI, such as automating repetitive tasks, using predictive analytics for faster issue resolution, and continuous learning, many organizations are not yet ready to adopt AI in ITSM.
The reasons for this hesitation include the need for cultural alignment and a willingness to rethink processes from the ground up, making automation an intimidating prospect.
The article highlights that while 62% of organizations understand the importance of using AI to be more competitive, only 34% are actively adopting AI to improve their ITSM processes and services.

Unlocking the path to strategic advantage with AI in ITSM | CIO

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