June 27, 2024

The promise of generative AI for credit customer assistance

In this article:

The rapid emergence of generative AI (gen AI) is transforming credit customer assistance and collection functions.
These functions are leveraging gen AI to enhance operational capabilities.
Gen AI is being used to improve efficiency.
It is increasing the effectiveness of these functions.
Most importantly, it is creating better outcomes for customers.

https://www.mckinsey.com/capabilities/risk-and-resilience/our-insights/the-promise-of-generative-ai-for-credit-customer-assistance

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