Best practices for integrating AI in business: A governance approach
In this article:
Potential of AI:
- Revolutionize business operations.
- Drive efficiency and innovation.
- Improve customer and employee experiences.
Integration Requirements:
- Careful and intentional planning.
- Robust governance to ensure ethical, legal, and effective use of AI.
Avaya’s Role:
- As a leader in enterprise customer experience (CX), Avaya understands the importance of AI governance and its impact on CX.
Recommendations for Organizations:
- Implement a governance framework for AI integration.
- Adopt best practices to maximize AI investments.
- Enhance customer and employee experiences through thoughtful AI application in customer service and contact center settings.
